We want you and your pup to love every LAPA product. If you're not completely satisfied, we're here to help.
Returns
We accept returns within 14 days of purchase. Items must be unused and in their original packaging.
How to Return
To initiate a return, please contact us with your order number and reason for return. We'll guide you through the process.
Refunds
Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.
Exchanges
If you'd like to exchange a product, please contact us and we'll do our best to accommodate your request.